GENERAL

  1. Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement
  2. Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
  3. For reasons of safety and insurance, personal visits to our premises are not permitted. Any and all necessary meetings will be held at an alternative location
  4. A Fresh Pair recommends any original documents to be sent via secure post
  5. A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions
  6. A Fresh Pair will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
  7. Written quotations will be provided prior to any work commencing
  8. Work will be presented using Microsoft Office applications
  9. Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation
  10. Although every effort will be made to ensure reliable service, in event of equipment failure, A Fresh Pair cannot be held liable for any loss of information
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